Review photos
Product photos form part of each listing. We include images of the item and note visible flaws where relevant so you can review the condition before purchase.
Northern Outfitters
Northern Outfitters
Returns
Returns and order support.
Most items sold by Northern Outfitters are pre-owned, vintage or both. We photograph, measure and describe each piece carefully, including noted flaws where relevant. Please review the photos, measurements, condition grade and item notes before placing an order.
Compare measurements
Listed measurements are the main sizing guide, especially for vintage, Japanese, European and American garments.
Ask before ordering
If sizing, condition or shipping is unclear, contact us before placing your order.
Returns policy
We aim to make each listing clear before purchase. Because most stock is pre-owned or vintage, signs of age or use may be present and should be expected where shown, described or consistent with the listed condition grade.
01
Change of mind
Because each item is individually sourced and listed as a one-off piece, we are unable to offer returns for change of mind. Please review the listing carefully and contact us before ordering if anything is unclear.
02
Sizing
Sizing can vary between brands, countries and eras. We provide flat measurements to help you compare with a similar garment you already own. Size-based returns are not usually accepted where measurements were provided and the item matches the listing.
03
Expected vintage wear
Vintage and pre-owned pieces may show signs of age, wear, fading, repairs or marks. We show and describe notable signs of use where relevant. Returns are not usually accepted for wear that was shown, described or consistent with the listed condition grade.
04
Issue with your order
If your order arrives with a significant issue that was not shown or described, contact us with your order number and clear photos so we can review it.
Return questions
The sections below explain how we assess common return situations.
Can I return an item if it does not fit? Measurements should be checked before ordering.
Sizing can vary between brands, countries and eras. We provide flat measurements to help buyers compare with a similar garment they already own. Size-based returns are not usually accepted where measurements were provided and the item matches the listing.
Can I return an item for change of mind? Each item is sourced and listed as a one-off piece.
We are unable to offer returns for change of mind. Please review the photos, measurements, condition notes and product details before ordering. Contact us first if anything is unclear.
Can I return an item because it is vintage or worn? Pre-owned and vintage items may show signs of use.
Vintage and pre-owned items may show age, fading, wear, repairs, marks or other vintage characteristics. Returns are not usually accepted where those characteristics were shown, described or consistent with the listed condition grade.
What should I do if there is an issue with my order? Contact us with your order number and clear photos.
Contact us as soon as possible with your order number and clear photos of the issue. We will review the listing, product photos and item notes before confirming the next steps.
What if the wrong item is sent? Contact us with your order details.
If you receive the wrong item, contact us with your order number and photos of the item received. We will review the issue and respond with the next steps.
What condition must a return be in? Approved returns must be sent back in the same condition.
Any approved return must be returned unworn, unwashed, unaltered and in the same condition it was received. Items must not be damaged after delivery.
When is a refund processed? Refunds are reviewed after the return is received.
If a return is approved, the refund will be processed after the returned item has been received and checked.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If an item has a major problem or a significant issue that was not shown or described, contact us so the issue can be reviewed.
Before ordering
Please check the product photos, Condition Photos where included, listed measurements, condition grade and item notes before purchase. If you are unsure about sizing, condition or shipping, contact us before placing your order.
Need help before ordering?
Check the condition and measurement guides, or contact us before placing your order.